At Komodo Sailing by Lombok DMC, we understand that travel plans can sometimes change. Our cancellation policy is designed to be clear and fair while taking into account the commitments we make to boat operators, crews, transportation providers, and other local partners.
Please read the following terms carefully before making your booking.
1. Cancellation by the Guest
Cancellation requests must be submitted to Komodo Sailing by Lombok DMC in writing through our official communication channels.The applicable refund will be determined based on the date we receive your cancellation request:
Cancellation Time
- More than 30 days before departure 80% refund
- 15–30 days before departure50% refund7–14 days before departure25% refund
- Less than 7 days before departure Non-refundable
- No-show or failure to join the trip Non-refundable
The refund percentage applies to the amount actually paid to Komodo Sailing by Lombok DMC, excluding any payment processing fees, bank charges, or other non-refundable third-party costs.
2. Non-Refundable Deposits
Some sailing operators require a deposit or advance payment to secure the boat and cabin inventory.If a portion of your payment has already been committed to the boat operator or another service provider under non-refundable terms, that amount may be deducted from your refund.We will always make reasonable efforts to recover any refundable amount from our local partners.
3. Cancellation Due to Weather or Sea Conditions
Safety is our highest priority.If the sailing operator, port authority, harbor authority, or relevant local authority determines that the trip cannot safely operate due to severe weather, rough sea conditions, natural disasters, or other circumstances affecting maritime safety, the trip may be postponed, modified, or cancelled.In such circumstances, we will work with the boat operator to determine the available options.Depending on the operator's policy, guests may be offered:Rescheduling to another available departure date;A partial or full refund;Alternative arrangements; orCredit for a future trip.Any refund will depend on the amount recovered from the relevant operator or service provider.
4. Cancellation by the Operator
If the boat operator cancels the sailing due to operational issues, safety concerns, mechanical problems, weather, or other circumstances beyond our control, we will assist you in obtaining the best available solution from the operator.Where a refund is approved by the operator, the refundable amount will be returned to the guest after deducting any applicable non-refundable costs or fees.Komodo Sailing by Lombok DMC is not responsible for additional expenses incurred by guests, including flights, hotels, transportation, meals, or other travel arrangements that are not part of the cancelled sailing package.
5. Changes to Your Booking
Requests to change the departure date, passenger details, cabin type, or other booking arrangements are subject to availability and operator approval.Additional charges may apply.A booking change may also be treated as a cancellation if the requested change cannot be accommodated.
6. Late Arrival and No-Show
Guests are responsible for arriving at the designated meeting point on time.If you arrive after the scheduled departure time and the boat has already departed, the booking will generally be considered a no-show and will not be refundable.We strongly recommend allowing sufficient time for transportation delays and unexpected circumstances.
7. Personal Circumstances
Cancellations due to personal circumstances such as illness, injury, changes in travel plans, missed flights, visa problems, work commitments, or other personal reasons are subject to the standard cancellation policy.Guests are encouraged to arrange appropriate travel insurance before their trip.
8. Force Majeure
Komodo Sailing by Lombok DMC and its partners shall not be held responsible for cancellations, delays, changes, or interruptions caused by circumstances beyond reasonable control, including but not limited to:Severe weather and dangerous sea conditionsNatural disastersEarthquakes, volcanic activity, or tsunamisGovernment restrictions or regulationsPort or harbor closuresPolitical unrest or security concernsEpidemics or pandemicsMechanical or operational emergenciesOther circumstances that may affect the safe operation of the sailing tripIn such situations, we will work with our partners to find the best available solution.
9. Refund Processing
Approved refunds will be processed after confirmation from the relevant boat operator or service provider.Depending on the payment method and banking system, refunds may take several business days to appear in the guest's account.Any bank transfer fees, payment gateway fees, currency conversion charges, or other transaction costs may be deducted from the refundable amount where applicable.
10. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance that covers:Trip cancellationTrip interruptionMedical emergenciesMissed transportationLost or damaged baggageWeather-related disruptionsOther unexpected travel expensesTravel insurance can provide additional protection against circumstances that are outside the control of Komodo Sailing by Lombok DMC.
11. Acceptance of the Policy
By completing a booking and making payment, the guest acknowledges that they have read, understood, and accepted this Cancellation Policy.If you have any questions regarding cancellation, refund eligibility, or changes to your booking, please contact our team before making your payment.
Komodo Sailing by Lombok DMC Plan your journey with confidence.